• 1 Lesson

    Confrontation Skills Training for Business Strategy Certificate Program

    Duration: 3 hr
    SHRM: 3.0 PDC
    HRCI: 3.0 Business

    The confrontation webinar provides useful tools and knowledge for professionals at all levels to successfully manage confrontation. We define confrontation as a conversation in which conflict provides the opportunity to find shared truths with others when the stakes are high, opinions vary, and emotions run strong. Below is a list of learning objectives and a summary overview. Learning Objectives:

    • Understand the definition of confrontation and how it is different from feedback.
    • Understand how our communication affects confrontation.
    • Understand the dynamics of confrontation including its causes and impacts.
    • Understand avoidance and the Transactional Stress Model.

    Learn how to prepare for and conduct confrontation conversations

  • 1 Lesson

    Feedback – Redirection, Reinforcement & Relationship Needed to Accomplish Organizational Strategies

    Duration: 2 hr
    SHRM: 2.0 PDC
    HRCI: 2.0 General

    Program: Feedback - Redirection, Reinforcement & Relationship Needed to Accomplish Organizational Strategies Presenter: Duration: Overview: One of the most important skills you can learn is how to give and receive feedback effectively. A large part of coaching is giving feedback to someone, so they clearly understand how well they’re doing or where they need improvement. You want to reinforce positive behaviors and correct ineffective ones. As a manager, you’re charged with helping your employees stretch and grow their skills. This is largely accomplished by the feedback you provide. In this course, discover how to create a culture driven by meaningful feedback and provide coaching and suggestions to help employees grow. Learn the types of helpful feedback and learn about different feedback types, how to prepare before delivering feedback, and how to refocus difficult employee reactions.   Learning Objectives:

    • Understanding the definition and purpose of feedback
    • Understanding the ramifications of good feedback, bad feedback, and no feedback
    • Understanding a model for giving and receiving feedback
    • Understanding the barriers to feedback
    • How to create a culture of feedback

      Who will benefit:

    • HR Managers
    • Managers
    • Executives
    • HR Generalist
    • HR Specialist
    • Consultants