Confrontation Skills Training for Business Strategy Certificate Program
The confrontation webinar provides useful tools and knowledge for professionals at all levels to successfully manage confrontation. We define confrontation as a conversation in which conflict provides the opportunity to find shared truths with others when the stakes are high, opinions vary, and emotions run strong. Below is a list of learning objectives and a summary overview.
Learning Objectives:
Understand the definition of confrontation and how it is different from feedback.
Understand how our communication affects confrontation.
Understand the dynamics of confrontation including its causes and impacts.
Understand avoidance and the Transactional Stress Model.
Learn how to prepare for and conduct confrontation conversations.
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