Duration: 3 hr
SHRM: 3.0 PDC
HRCI: 3.0 Business
The confrontation webinar provides useful tools and knowledge for professionals at all levels to successfully manage confrontation. We define confrontation as a conversation in which conflict provides the opportunity to find shared truths with others when the stakes are high, opinions vary, and emotions run strong. Below is a list of learning objectives and a summary overview. Learning Objectives:
- Understand the definition of confrontation and how it is different from feedback.
- Understand how our communication affects confrontation.
- Understand the dynamics of confrontation including its causes and impacts.
- Understand avoidance and the Transactional Stress Model.
Learn how to prepare for and conduct confrontation conversations
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